Worry-Free After-Sales Service: Your Satisfaction, Our Commitment

Dear Valued Customer,

Thank you for choosing our's premium paper bags and children's stickers. We understand that a high-quality sales experience is just as important as reliable after-sales support. To this end, we have established a clear, efficient, and responsible after-sales service system designed to give you peace of mind and ensure every collaboration concludes successfully.

1. Core After-Sales Principles

We adhere to the principles of "Proactive Prevention, Rapid Response, and Fair Resolution." We commit to thorough communication of product details before order confirmation and provide continuous support after delivery to ensure your complete satisfaction.

2. Specific Policies by Product Category

A. Paper Bag Products:

Quality Assurance: Upon receipt of goods, if you discover batch printing errors (inconsistent with the approved proof) or structural damage (e.g., detached handles, unglued bottoms) not caused by mishandling, please photograph the issues and contact our customer service within 15 business days. Upon verification, we will arrange for replacement, re-shipment, or negotiate a partial refund as appropriate. For custom products, re-printing and re-shipping will be prioritized.

Custom Proofing Service: A digital proof will be provided for final approval before production begins on all custom paper bag orders. To avoid disputes, please carefully review the text, graphics, dimensions, and colors. Once approved for production, changes requested by the client are not covered under free after-sales service and may incur additional costs.

Quantity Discrepancies: If the received quantity differs from the order, please notify us with supporting evidence (like delivery notes) within 24 hours of delivery for prompt investigation and resolution.

B. Children's Sticker Products:

Safety & Quality Issues: Safety is our top priority. If you suspect received stickers pose safety hazards such as strong odor, excessive color bleeding, or sharp edges, or have critical manufacturing defects, stop use immediately and contact us. We will investigate seriously and may request samples for testing. Upon confirmation, we will offer an unconditional full refund or replacement.

Adhesive & Performance Issues: If stickers exhibit widespread poor adhesion or are excessively sticky and difficult to remove, please report this within 15 days of receipt. For non-custom items, we can arrange an exchange.

Custom Sticker Proofing: Personalized custom stickers (e.g., with names, logos) also involve a proofing or digital approval stage. Please review carefully at this point. Changes to content after final confirmation are not eligible for free re-production.

3. Situations Typically Not Covered

To ensure fairness, the following situations are generally not eligible for free after-sales service:

Damage resulting from improper storage by the customer (e.g., paper bags exposed to moisture, stickers to direct sunlight).

Subjective differences in color or material perception (physical samples or mutually approved color references serve as the standard).

Errors in design files provided by the client or issues not raised promptly after proof confirmation for custom products.

Products that have been used, damaged, or where the reported issue falls outside the stated response periods.

4. After-Sales Process

Contact Customer Service: Reach out via our website live chat, service email, or phone. Please provide your order number and a description of the issue.

Provide Evidence: Please provide clear photos or videos showing the overall product, the specific issue, the packaging, and the shipping label/tracking number.

Agree on a Solution: Our after-sales specialist will assess the case and propose a resolution (replacement, re-shipment, compensation, etc.) within 1-2 business days.

Implement Resolution: Once both parties agree on the solution, we will execute it promptly and keep you updated on the progress.

5. Our Extended Service Commitment

Usage Consultation: We are always available to provide professional advice on topics like optimal storage for paper bags or the best applications for stickers.

Follow-Up Checks: For key orders and corporate clients, we conduct periodic follow-ups to ensure product performance meets your expectations.

Continuous Improvement: Your feedback is invaluable and drives our ongoing efforts to optimize both our products and services.

We value every connection we make with you. Is committed not only to providing products but also to being your trusted long-term partner on your packaging and creative journey. Should you have any questions, we are always here to help.